Microsoft’s commitment is strong than ever. It’s no wonder they rank very high as the customer relationship management software solution for businesses of all sizes. Sales of Microsoft Dynamics CRM have reach over the million user mark.
Microsoft’s current release of CRM is Microsoft Dynamics CRM 4.0 with a new release expected in the later part of 2010 or early in 2011. It offers great functionality out-of-the-box with which to address your line of business needs. However the real power lies behind the ability to tailor a system that provides your organization with increased business benefits. Microsoft Dynamics CRM is not a traditional CRM product; it’s a business solution framework.
The Microsoft Dynamics CRM roadmap consists of Accelerators, Solutions, Integrations, and Developer Tools with which to expand its capabilities. I’m providing just highlights of what’s available without getting into all the third-party add-ons. I’ll save that for a future Blog.
Free of Charge CRM Accelerators are being developed for Microsoft Dynamics CRM and are supplied with full source-code. Customers and partners are encouraged to configure and extend further to meet specific requirements. These accelerators quickly broaden marketing, sales, and service capabilities.
eService – which allows web portal customers to access, modify, and create specific records that relate to their service relationship.
A complete listing of Accelerators can be found at CodePlex
For more information on how Microsoft Dynamics CRM can benefit you contact Njevity.
The latest edition of the Microsoft Dynamics CRM Statement of Direction white paper is now available for customers. It is the primary communication mechanism for all things relating to the Microsoft Dynamics CRM roadmap. To view the roadmap click here