About Brandon Cook

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So far Brandon Cook has created 2 blog entries.

Microsoft PartnerSource and CustomerSource is changing how Technical Support incidents are handled

Have you been in the Microsoft PartnerSource portal lately? If you have, did you notice the sliding banner that mentions PartnerSource and CustomerSource Technical Support Entry is being Decommissioned? It’s not April 1st or April Fools Day, it’s really happening and it’s happening this Friday! (3/15/19) In an attempt to “modernize” the technical support for Dynamics Partners and Customers, support will not be handled in PartnerSource or CustomerSource. Instead, https://support.microsoft.com will be used for all support issues.  Normally, I would applaud the goal of keeping everything consistent; however, I’m a bit concerned about Partner’s ability to assist their Customers will support issues.  Let me explain. For about 28 years I’ve been in a position where I help GP Customers with support issues. I always kept on eye on questions my customers were asking for a couple of reasons: If I saw a customer was having a large number of support [...]

By | 2019-03-13T16:51:01+00:00 March 13th, 2019|Uncategorized|

User Password not recognized by Dynamics GP

We ran into an issue recently with multiple servers where a newly created user could not log into Dynamics GP on an RDP server and received the error user password not recognized by Dynamics GP. The Dynamics GP credentials worked fine on some Windows sessions, and not on others. Even when the password was blanked out in SQL using Management Studio, the user could set a password, but when attempting to log in, the user login was denied. One of the things that we found was that the Dynamics GP ODBC connection was being used as an Excel workbook data source, as well as for Dynamics GP. This seems to be a fairly common practice from the partners that I talked with. What we found was that when the user changed the default database for the ease of use of Excel, it appears to have changed the SQL connection string [...]

By | 2018-12-12T20:15:02+00:00 December 12th, 2018|Dynamics GP, Support|