We're excited to announce that our support ticketing system will change as of April 1, 2020! This means easier request submissions, streamlined processes, and increased heights in our quest to bring you exceptional experiences. Streamlining your support requests is easy - especially if you adopt a few new habits. By including as much information as possible in your ticket, our consultants will know how to best tackle your issue. Want to know more about what information is best? Consider a few of these questions that first pop into a consultant’s mind when you log a support request. Is this a “How To” question? Is this a question regarding new features or functionality? Is this an “It’s Broken” question? “How To” Questions The key to getting the best answer for “How To” questions is to describe your end goal in detail. Wanting to print a report of journal entries is totally different [...]
We are seeking an Administrative Assistant to join our team! You will perform clerical and administrative functions in order to drive company success. Responsibilities: Assist Sales Team with Quote Entry Assist with booking travel Greet and assist onsite guests Answer inbound telephone calls Monitor e-mail inboxes Perform all other office tasks Qualifications: Previous experience in office administration or other related fields Ability to prioritize and multitask Excellent written and verbal communication skills Strong attention to detail Strong organizational skills Experience with Microsoft Word and Excel About Njevity: Our team strives to provide Exceptional SaaS Accounting Software, Implementation and Support Experiences that Delight our Customers and Partners. We set the bar high and work very hard to make it look easy. We run our business on the Entrepreneurial Operating System (EOS), and are looking for A-Players that Get It, Want It, and have the Capacity to do their Job. If you [...]
We are a provider of integrated Cloud and On-Premise Dynamics GP, CRM, SL, and Acumatica. As a Microsoft Gold Certified Partner, we offer business applications for small to mid-size and enterprise customers integrating e-mail, document management, ERP, and CRM. We are currently seeking a Technical Support Specialist to join our team. Cloud Network Support Specialist Job Description This job will be primarily focused on day-to-day management of incoming support requests. Support requests will be reviewed and triaged then assigned to the applicable support team. The person in this position will be responsible for items like resetting Active Directory and GP passwords, reviewing RDP workstation for speed issues, running SQL backups, and other server related support issues. This is a fast-paced job and candidates will need to be well organized and able to communicate clearly with customers on the technical level that is appropriate to each customer. Responsibilities: Respond to [...]
On January 8, one of our Njevity team members, Paige Horne, discovered an issue with the tax tables for the new W-4 Higher Withholding filing statuses. In the current release, the Standard Deduction is reducing the taxable wages before the tax tables are applied for the Higher Withholding filing statuses. The Standard Deduction is actually already factored into the tax tables, so no further deductions should be needed. Currently, Federal withholding is calculating much lower for those filing statuses due to the lower taxable wages. We have reached out to Microsoft who confirmed with the IRS that a changed needs to be made. In the meantime, Microsoft has sent us a script to fix this issue, and the new tables will be fixed on the site tomorrow. After the fix, the Standard Deduction step will be removed and taxable wages will be accurate when the tax tables are applied. We [...]
Need to close our Year End in Dynamics GP for 2019? If you missed our End-of-Year Webinar and the details about how to successfully close out 2019, don't worry! We have it recorded and available for you. Watch the webcast here in the Ask the Experts dropdown of the Events page. And don't forget the Year End Checklist. Looking to move to the cloud in 2019?
The end-time is near for Windows 7 and Windows Server 2008/R2. If you are still running these operating systems, what does this really mean and how will it impact you? The Cutoff Date The first important thing to know is your official end date is January 14thof 2020. As of January 14th, Microsoft will no longer provide updates for your system. What does it mean? Essentially, your system will no longer be updated with the latest bug patches, security necessities, technical support, and general functionality enhancements. To break it down, you will no longer be protected against the latest cyber security threats, and your data will be at an even greater risk than before. And if you run into an issue, you won’t be able to call Microsoft to help get it resolved. What does this mean for my Dynamics GP? If you are still using Windows 7, Njevity will [...]