In a recent GPUG webinar, new adopters of Microsoft Dynamics GP revealed how effective implementation of Dynamics GP is highly dependent upon diligent, comprehensive, role-tailored training.
Participating in the user group session, “Currently Implementing Companies,” a user working for a North Carolina city shared her successful story of utilizing both consultants and an in-house resource for training. While the consultants visited the 400-person organization for several days of overall training, the in-house resource focused on what the “regular” users need.
Although Microsoft training materials and manuals are helpful, they are oftentimes not easily applicable for individual users. The in-house trainer tailored the generic Microsoft instructions to the unique practices of the company and the needs of individual users. The GPUG host also offered the following advice:
Implement the “train-the-trainer concept,” in which a core group of trained users ultimately become trainers themselves to help others across the organization.
Since companies may use GP differently, establish documentation for how GP is used in a specific area to support a specific business process.
Develop training materials and tools drawing upon real examples from experiences of early users
See original article at http://msdynamicsworld.com/story/business-performance-mgmt/one-two-combi…