If you are considering purchasing either an ERP or CRM software application, have you stopped for a minute to consider what is driving your decision?
Here are some buying decision drivers I have repeatedly found why businesses make these purchases. Which ones fit your business and how willl that affect the decision you make?
For ERP–
1.Compliance;
2.Reporting and Forecasting;
3.Risk of Obsolescence;
4.Islands of Data
For CRM—
1.Sales Forecasting;
2.Sales Effectiveness;
3.Customer Service