One of the exciting new features about Microsoft Dynamics CRM 2013 is that it now offers Bing maps inside of various entity records like Accounts, Contacts, Leads, and Opportunities. In a recent upgrade from CRM 2011 to 2013 we noticed that the Bing maps functionality was missing from these forms. This is because you need to Activate the proper forms within the entities that you would like Bing Maps to show.

To Activate these forms in Dynamics CRM 2013 navigate to Settings >> Customizations >> Customize the System.

1. Expand the list of “Entities” and expand the Entity in which you want to Activate the form (Clicking the small arrow to the left will expand).
2. Select “Forms”.
3. Select the form where the Name equals the entity you are in (if you are in Account, select Account form).
4. Click Activate on the top of the toolbar of the forms window. (Make sure this is the only “Main” form type that is activated. If the Information main form type is also activated you will need to select this and click Deactivate.)

You will need to perform these steps for each entity that you want Bing maps to show on.