Dynamics GP Support: Troubleshooting Common Dynamics GP Issues

At Njevity, we’ve been supporting Dynamics GP for over 20 years, and during this time, we’ve encountered many recurring questions from users. To help you navigate some of these common challenges, we’ve compiled a list of typical issues along with quick and easy solutions. Whether you’re a seasoned Dynamics GP user or new to the system, these tips will help you resolve problems efficiently and get back to your essential tasks.

Issue 1: “I can’t log in to GP”

This one happens a lot and usually has a simple fix: the user might have entered their user ID or password incorrectly. To resolve this, log in as ‘sa’ or another user with elevated security, go to Administration > Setup > User, and reset the user’s password.

If that doesn’t work, ask your SQL administrator (or GP partner) to log in to SQL Server Management Studio and reset the password directly in SQL.

Issue 2: “Help, I clicked Print on a report, but nothing is happening!”

First, check if you have any reports printed to screen that you haven’t closed. Dynamics GP prints reports in order, so if you have a report minimized from earlier, the new report won’t show up until you close the old one. Close the minimized report, and your new reports should start printing.

If that doesn’t solve it, go to Microsoft Dynamics GP > Process Monitor and see if the report is listed. If it is, give it a few minutes, especially if it’s a large report like a Historical Aged AP Trial Balance. If it’s not listed, try clicking Print again and check if it shows up in the Process Monitor queue.

Issue 3: “My batch says it’s printing (or posting or receiving) and it isn’t”

If you’re in the PowerGP Online environment, you’re in luck! We have a Batch Reset tool you can use. In GP, go to PowerGP Online > Utilities > Batch Reset, choose your Batch ID, and click Reset.

For on-premises environments, a SQL administrator or GP Partner will need to log in to SQL Server Management Studio and run scripts to fix the batch stuck in the wrong status. You can find more about those scripts here.

Issue 4: “I clicked SmartList, but it doesn’t appear on my screen”

This is a common and frustrating issue with a simple fix. Most of the time, the SmartList window has opened minimized in the taskbar. Right-click on the minimized SmartList window, choose Maximize, and you should see your window. Try closing and reopening the SmartList window to ensure the issue is resolved.

We hope this guide has provided valuable insights into resolving some of the most common Dynamics GP issues. At Njevity, we’re dedicated to helping you make the most of your Dynamics GP experience. If you encounter any other problems or need further assistance, please don’t hesitate to reach out to our support team at support@njevity.com. We’re here to ensure that you and your company can continue to leverage the full potential of Dynamics GP with confidence and ease.