New Support Process for Exceptional Experiences!

We're excited to announce that our support ticketing system will change as of April 1, 2020! This means easier request submissions, streamlined processes, and increased heights in our quest to bring you exceptional experiences. Streamlining your support requests is easy - especially if you adopt a few new habits. By including as much information as possible in your ticket, our consultants will know how to best tackle your issue. Want to know more about what information is best? Consider a few of these questions that first pop into a consultant’s mind when you log a support request. Is this a “How To” question? Is this a question regarding new features or functionality? Is this an “It’s Broken” question? “How To” Questions The key to getting the best answer for “How To” questions is to describe your end goal in detail. Wanting to print a report of journal entries is totally different [...]

By | 2020-04-02T18:48:53+00:00 April 2nd, 2020|Support, Support, Uncategorized|