Dynamics GP Archives

New Support Process for Exceptional Experiences!

We're excited to announce that our support ticketing system will change as of April 1, 2020! This means easier request submissions, streamlined processes, and increased heights in our quest to bring you exceptional experiences. Streamlining your support requests is easy - especially if you adopt a few new habits. By including as much information as possible in your ticket, our consultants will know how to best tackle your issue. Want to know more about what information is best? Consider a few of these questions that first pop into a consultant’s mind when you log a support request. Is this a “How To” question? Is this a question regarding new features or functionality? Is this an “It’s Broken” question? “How To” Questions The key to getting the best answer for “How To” questions is to describe your end goal in detail. Wanting to print a report of journal entries is totally different [...]

By Brianne van Reenen| 2020-04-02T18:48:53+00:00 April 2nd, 2020|Support, Support, Uncategorized|

Tax Table Issue Discovered

On January 8, one of our Njevity team members, Paige Horne, discovered an issue with the tax tables for the new W-4 Higher Withholding filing statuses. In the current release, the Standard Deduction is reducing the taxable wages before the tax tables are applied for the Higher Withholding filing statuses. The Standard Deduction is actually already factored into the tax tables, so no further deductions should be needed. Currently, Federal withholding is calculating much lower for those filing statuses due to the lower taxable wages. We have reached out to Microsoft who confirmed with the IRS that a changed needs to be made. In the meantime, Microsoft has sent us a script to fix this issue, and the new tables will be fixed on the site tomorrow. After the fix, the Standard Deduction step will be removed and taxable wages will be accurate when the tax tables are applied. We [...]

By Brianne van Reenen| 2020-01-09T04:40:20+00:00 January 8th, 2020|Dynamics GP, Support, Uncategorized|

Dynamics GP Year End Information for 2019

Need to close our Year End in Dynamics GP for 2019? If you missed our End-of-Year Webinar and the details about how to successfully close out 2019, don't worry! We have it recorded and available for you. Watch the webcast here in the Ask the Experts dropdown of the Events page. And don't forget the Year End Checklist. Looking to move to the cloud in 2019?

By Brianne van Reenen| 2019-12-18T15:22:49+00:00 December 18th, 2019|Dynamics GP, Uncategorized|

Bob Scott’s Top 100 List

Bob Scott’s Top 100 VARs of 2019 Another year of making the list! We at Njevity are excited to be sharing the Bob Scott’s Top 100 VARs list with fellow community members once again. As our customers know, Njevity strives to improve the life and success of our Partners and Customers by providing exceptional business application experiences that simply, inform, and delight. Our daily engagements within our own community, and being honored by making this list, tells us we are succeeding. And we thank everyone who helps to make recognition like this possible. If you’d like to learn more about Njevity’s offerings, you can visit us here. And if you would like to know more about taking your existing Dynamics GP environment into the cloud, you can see a few short videos here. Or email us at info@njevity.com.

By Brandon Cook| 2019-07-09T17:23:42+00:00 July 9th, 2019|Dynamics GP, Njevity, Uncategorized|

Important Action Item for GPUG Summit

It’s summertime and that means this years GPUG Summit is fast approaching. All of us here at Njevtiy are excited for the Biggest GP event of the year, and if you register before June 28th you can get early bird pricing! We can’t wait to see everyone, and we know it will be another exciting and successful GPUG Summit. One of the biggest perks of GPUG is having the opportunity to sit-in on the informative and always engaging information sessions put on by some of the most talented Men and Women in the GPUG community. The sessions at GPUG in Orlando look to be as good as ever and feature a lot of important presentations on the future of Dynamics GP. Unfortunately, the venue for this year’s event is smaller compared to other years, and the rooms for speaking sessions will be considerably smaller. With that, Dynamic Communities is determining [...]

By Brandon Cook| 2019-06-17T18:14:47+00:00 June 17th, 2019|Dynamics GP, GPUG|

5 Reasons why you Should attend GPUG Summit 2019

GPUG Summit is THE place to be for anyone involved in the GPUG community in any capacity. GP professionals from every part of the country descend on the yearly convention to build lasting relationships and create valuable partnerships that will help transform your business using the product you love. Whether you’re in IT, a Controller or the CEO of your company, GPUG has something for everyone. Here are 5 reasons you and your company should attend GPUG Summit 2019 in Orlando, Florida. 1. Networking: GPUG Summit is the ONLY in-person conference in North America that is specifically for Dynamics GP users. Take advantage of being able to speak directly with prominent members of the community and engage with others that share your questions and vision for the future of Dynamics GP. 2. Educational Speaking Sessions: Learn new ways to enhance the Dynamics GP experience with live speaking sessions and demos from leaders in the GP community, such as Njevity’s own Belinda Allen, Pam Misalek and Chris Dobkins. These sessions will better inform you on how to capitalize on different GP add-ons and services. 3. Meet New potential [...]

By Brandon Cook| 2019-06-05T21:44:59+00:00 June 5th, 2019|Dynamics GP, GPUG|

The Vendor and Customer Combiner and Modifier Utilities in GP

The Vendor Combiner/Modifier and Customer Combiner/Modifier officially became an option in the Sales and Purchasing Utilities menus with the release of GP2015. Previously, these tools were only available in PSTL. However, it recently became clear to me that many users are still surprised to find these options. Whether users have just avoided going into the Utilities menus or their security settings prevented them from seeing this “new” utility, once they discover it, they almost immediately can come up with a list of customers or vendors they have been wanting to fix “forever.” Do you have more than one Vendor IDs or Customer IDs for the same Vendor or Customer? Have you had to remember which of the duplicates to use, inactivate one or mark one clearly as Do Not Use? Now you can use the Combiner utility to merge a source (or the bad) Vendor/Customer into a destination Vendor/Customer (the one you want to keep). All Work, Open and Historical transactions for the source Vendor/Customer get combined [...]

By Brandon Cook| 2019-05-22T15:04:09+00:00 May 22nd, 2019|Dynamics GP, Support|

Capturing Errors with the Snipping Tool

In a perfect world, everything would function properly all the time. But we are living in a perfect world and support requests are inevitable. When submitting a support request, providing adequate information helps us resolve the issue faster and more efficiently. Oftentimes, seeing the exact message or behavior that is being shown tells us exactly what is going on, allowing us to fix it right away! Windows happens to have a handy dandy built in tool called Snipping Tool that lets you capture a specific area of your screen. Capturing errors with the Snipping Tool is the best and easiest way to make sure you are getting optimal support. The Snipping Tool has several modes allowing you to select a rectangle area, a free form area, or an entire application window. In addition, it allows you draw directly onto the clipping to highlight or mark important areas. Using the tool is simple and [...]

By Tudor Coleman| 2019-05-02T16:06:20+00:00 May 2nd, 2019|Dynamics GP, Support|

User Password not recognized by Dynamics GP

We ran into an issue recently with multiple servers where a newly created user could not log into Dynamics GP on an RDP server and received the error user password not recognized by Dynamics GP. The Dynamics GP credentials worked fine on some Windows sessions, and not on others. Even when the password was blanked out in SQL using Management Studio, the user could set a password, but when attempting to log in, the user login was denied. One of the things that we found was that the Dynamics GP ODBC connection was being used as an Excel workbook data source, as well as for Dynamics GP. This seems to be a fairly common practice from the partners that I talked with. What we found was that when the user changed the default database for the ease of use of Excel, it appears to have changed the SQL connection string [...]

By Brandon Cook| 2018-12-12T20:15:02+00:00 December 12th, 2018|Dynamics GP, Support|

eConnect Integration Service Will Not Start

The installation of eConnect seems to complete correctly but eConnect Integration Service Will Not Start . To fix this, I checked the error logs and found this in the Administrative Events: Action: Service Startup and Construction of Service Host Current User Name: Input parameters: Exception type: System.ServiceModel.AddressAccessDeniedException Exception message: HTTP could not register URL http://+:80/Microsoft/Dynamics/GP/eConnect/mex/. Your process does not have access rights to this namespace (see http://go.microsoft.com/fwlink/?LinkId=70353 for details). A quick web search found Adam Liposky’s GPUG blog entry, https://www.gpug.com/blogs/adam-liposky/2014/04/28/econnect-service-starts-and-then-stops. He had three steps, only one of which is necessary. The other two are unwise (sorry Adam). Step 3: “I opened the "Microsoft.Dynamics.GP.eConnect.Service.exe.config" file in notepad, which should be located in the following directory: C:\Program Files\Microsoft Dynamics\eConnect 12.0\Service At the bottom of the file, locate the following setting: <serviceMetadata httpGetEnabled="true" httpGetUrl=" http://localhost/Microsoft/Dynamics/GP/eConnect/mex "/> Change the value for "httpGetEnabled" from "true" to "false". Save and close the file, then try starting the [...]

By Tudor Coleman| 2018-12-05T16:45:25+00:00 November 16th, 2018|Dynamics GP, Support|