CRM 2011 Outlook client cannot connect to CRM Online cannot authenticate your credentials on Windows 7 or Server 2008

Yet more fixes for CRM 2011 Outlook client.

While trying to configure the CRM client for Outlook on Windows 7 or Windows Server 2008 for CRM Online you get the error: “Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help.”

Note: if you are getting this message on Windows XP see

First make sure that the time is synchronized with the time on the CRM server. Go to the following link for instructions on setting the time

Then try the following one at a time:

1. If you have Windows Live Essentials Beta installed then upgrade to Windows Live Essentials 2011.

2. If you have Windows Live Essentials installed then try running a repair on it.

3. If you have Windows Live Sign-in Assistant try running a repair on it.

4. If those don’t work then uninstall Windows Live Essentials and Windows Live Sign-in Assistant. (You can always reinstall after configuring CRM)