Blogs

Cannot log in under different user account

If you are struggling to sign into Microsoft Dynamics CRM as a different user because you automatically keep logging in as the same user, it is probably because your company has implemented Single Sign-On functionality. Single Sign-On is when your computer's credentials are automatically passed along to the site, rather than making you manually enter your credentials to log in. To get around this try using InPrivate Browsing mode in Internet Explorer to log in as a different user. (Under Tools in the IE Menu toolbar)

Cannot edit Sales Performance Dashboard in Microsoft Dynamics CRM 2011 and 2013

I recently tried to open and edit the Sales Performance Dashboard. I got the message "Cannot Edit Dashboard. The dashboard could not be opened. Maximum no. of columns allowed in the layout is 4." I also tried to make an unmanaged copy of the dashboard with no success, as I got the same error message when trying to open this one as well.

I have found that this is a bug in Microsoft Dynamics CRM 2011 and 2013 that back in 2011 was promised to be fixed in the release of 2013, however has not been. Please refer to KB Article at the following address: http://support.microsoft.com/kb/2503843/en-us?sd=rss&spid=15707

Hopefully this will be resolved in the future, however it still seems to be an issue in CRM 2013.

Management Reporter: "The given key was not present in the dictionary"

A recent error I received when attempting to export a Management Reporter report to Excel was the following:

"The given key was not present in the dictionary"

After several attempts I found that by eliminating one or both of the following situations resolved the error.

1) By unmarking the option "Export to a single worksheet", I was able to export to Excel.

2) It appears the error also appeared when I had a value in the report footer. When I deleted the value in the footer I was able to export the report to Excel.

As mentioned, the error occurred when both situations were present or just one.

Cannot create ScribeInternal database

The Insight application installed without any issues. However, the ScribeInternal database could not be created after several attempts. We tried creating the database manually, assigning the sa user to the db_owner role, and then updating the existing db using the internaldb.exe.

Browsing the server, we noticed the SQL Server master database were owned by a 'not sa' user. Running the sp_changedbowner procedure only returned an error, and even Microsoft support was at a loss to explain how this had happened or how to change it.

We installed a new SQL instance on the same server and verified sa was the owner of all the master databases. On this instance, we were able to create the ScribeInternal database successfully.

Error: This process cannot be created, updated, or activated because it was created outside the Microsoft Dynamics CRM Web app..

Error: This process cannot be created, updated, or activated because it was created outside the Microsoft Dynamics CRM Web application. Your organization does not allow this type of process.

Solution: This is a known error in Microsoft Dynamics CRM 2011 and may be received when trying to modify a workflow by deleting a condition from a Check Condition or Wait Step. This error originated from update rollup 12. It has been fixed in Update Rollup 15 for Microsoft Dynamics CRM 2011. Please visit the following page for additional information as well as download instructions: http://support.microsoft.com/kb/2843571

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