If your entire workflow happens on a remote desktop, having problems with missing features or even not being able to connect to the RDP server can bring that workflow to a screeching halt. Here are a couple common problems and suggestions on how to resolve them.
Logon Attempt Failed: If you are unable to connect and the RDP window says “logon attempt failed” at the bottom, it is because the username or password used are incorrect. This occurs more often when the RDP file has credentials saved and the password has recently changed. If the credentials are saved, you can simply right click and edit the RDP link file and then delete the stored credentials. It will then ask you to enter new credentials when you try to connect again.
Printer Issues: Another common problem with RDP connections is the printers from your local computer not appearing on the remote desktop session or your print jobs are not printing. This often occurs due to one of two things: either the printer’s driver needs to be explicitly loaded on the RDP server, or the printer redirection is not enabled in the RDP connection file. To resolve the printer not redirecting, simply right click and edit the RDP file, select the Local Resources tab, and verify that Printers is checked. If the printer is not printer your jobs, contact your system administrator to have the printer drivers for that printer loaded on the remote server. Be sure the save the file from the general tab after making changes.
Display Size: When connecting to a remote server, the display settings are controlled by the file used. If the remote session window size is either too small or too large, you can simply edit the file just like above and go the display settings to set the display size. Checking the box Use all my monitors for the remote session will cause the session to span across multiple monitors. As with the above, make sure you save the file after modifying the configuration options.
As a software professional, I often get asked questions about computer hardware. Spending most of my career in the accounting software industry and being part of the team that designed and developed the product we now know as Microsoft Dynamics GP, I am commonly asked:
“What computer should I buy for my business?”
For years, the unfortunate answer to this question involved a long list of hardware specifications which were difficult for most business professionals to understand and successfully purchase. Furthermore, if we were talking about a new server (or multiple servers) for an accounting system, the answer was even more complex.
Fortunately, there is a better way to deal with this business challenge. One that every professional can understand:
Buy any computer you want!
I can assure you that accounting software solutions, such as Microsoft Dynamics GP, are built upon extremely complex technology and have significant hardware requirements. Successfully operating a system such as this not only requires management of the hardware, but also management of the software, backups, updates, servers, and workstations on a regular basis. To be direct, this level of technology is too complex for most businesses to manage.
So you are probably now wondering how I can say “Buy any computer you want!” The solution is:
Move your Microsoft Dynamics GP solution online or “to the cloud”
For people that do not live in the computer technology industry, you see commercials and ads describing Microsoft Azure, talking about the cloud, and promoting online business management systems; and it seem overwhelming. They love to talk about big businesses that are saving money and doing amazing things online, and that is true, but the reality is that it is much easier to do than you think, and it is definitely an option for all sizes of businesses today.
Whether your business is new to Microsoft Dynamics GP or you have been using it for years, you can move your accounting solution online and remove your staff from the task of managing computers. This allows you and your team to focus on your business and those items which make you successful. Once your solution is up and running online, you simply need an internet connection and any modern computer to use Microsoft Dynamics GP and then you too will be running your business “in the cloud” just like those large businesses in the ads.
At Njevity, we move customers “to the cloud” every day. We have an amazing team of professionals who can help you take advantage of having your business solutions online, so that all of the complex hardware and software management is handled by our team. That way, the next time you need to buy a computer you can simply buy any computer you want.
Belinda Allen: Smith and Allen ConsultingNjevity, Inc. and Smith & Allen Consulting, Inc. (SACI) are pleased to announce they are joining forces effective April 1, 2016. The combined organization will be known as Njevity, Inc.
The combination of these two organizations will provide more geographic reach for Njevity and will add a second Microsoft MVP in Belinda Allen to the Njevity team. SACI is a Microsoft Certified Partner with both east coast and offshore team members, and has over 25 years of experience delighting customers with Dynamics GP and business intelligence solutions.
"Njevity and SACI share very similar core values and cultures and are both focused on delivering exceptional experiences to our customers. The blending of our teams will provide our customers with a greater number of Dynamics experts to serve them. Plus, Njevity's expertise delivering Dynamics GP in the cloud will provide our customers with a world class cloud option that will allow them to extend the life and value of their Dynamics investments," says Belinda Allen, one of SACI's founders.
"We couldn't be more excited to have Belinda, her team and her customers join the Njevity family," said Chris Dobkins, President of Njevity. "The sun will never set on the new Njevity team. Once the integration of our teams is complete, we will not only be able to support our partners and customers at any time of the day or night, but we will also be able to provide our Cloud customers with live analytics and reporting experiences that blur the lines between local Excel, Microsoft's Power BI platform, and Dynamics data stored securely in our Cloud."
This has been an issue that Njevity has been struggling with on new GP 2013 and GP 2015 installs. The confusing part has been that it will occasionally go away. With a lot of help from Daryl Anderson at Microsoft we finally found a work around. First of all, the issue goes away as soon as an application is installed that drops a DLL file in the AddIn folder of the GP program files.
For cases where there are no DLL files in the AddIns folder simply copy the Microsoft.Dynamics.GP.BusinessIntelligence.Homepage.dll
file from the root of the GP installation (example: c:\Program Files (x86)\Microsoft Dynamics\GP2013) to the AddIns sub-folder.