We were just migrated from Exchange Online to Office 365. Among the many things that had to be reconfigured to work with Office 365 was the Microsoft CRM 2011 Email Router. There were two distinct tasks. First, give permissions to the account that the Email Router uses to the various mail boxes that use the
Read MoreThe setup program for Microsoft Lync will hang on some machines. If you open Task Manager you will see LyncSetup.exe sitting at 25% CPU. This is a known issue. Try downloading from: For x32 bit Operating System: http://c2r.microsoft.com/oconline/en-us/7577.280/x86/en-US/LyncSetup.exe For x64 bit Operating System: http://c2r.microsoft.com/oconline/en-us/7577.280/x64/en-US/LyncSetup.exe
Read More“Problem communicating with the Microsoft Dynamics CRM Server” Configuring CRM 2011 Outlook Client. (Yet another solution to try) We ran into another issue while configuring the Outlook Client for CRM 2011. In this case the client was migrating form CRM 4.0 on premise to CRM 2011 Partner-Hosted/IFD. The users uninstalled the 4.0 client and installed
Read MoreWhile trying to configure the CRM client for Outlook on Windows XP you get the error: “Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help.” First make sure that the time is synchronized with the time on the CRM server. Go
Read More1. You will need: a. SQL Server 2008 or newer. (If you don’t use the Enterprise version then you will need take some extra steps) b. IIS 7. 2. Start the process by contacting Live Customer Service by calling 1-877-276-2464. They will open a case for you. 3. On the Thursday following opening the case
Read MoreSo, you downloaded an existing CRM “out of the box” sub-report. Pulled it into Visual Studio. Changed a query or two, added some fields and changed the font. Now you are ready to publish the modified report. You log into CRM and go to reports, select the sub-report you want to replace and select edit.
Read MoreOne day meeting requests started going directly to my calendar without me having to accept the meeting. This was not good as I had to check my calendar regularly to make sure I wasn’t missing an appointment. It got worse. Suddenly the meeting request quit showing up at all. I didn’t realize this until I
Read MoreTrying to import Accounts and Contacts into Microsoft CRM 2011 from a zip file we received the error: “Error in unzip An error occurred while the uploaded .zip file was being extracted. Try to upload the file again. If the problem persists, contact your system administrator.” We spent a lot of time trying to figure
Read MoreAfter installing new .dll files from Scribe to solve another issue we received the following error when trying to add a Scribe CRM 2011 publisher: ScribeCRM2011PubError Turns out that the operating system was blocking the .dll files. We are running Scribe 7.0.2 on Windows Server 2008 R2 64 bit. Scribe had sent us a zip files
Read MoreThere is no built ability to reset a user password in Report Manager 2.0 before Service Pack 2. But, there is a registry hack: 1. Logon to the user’s machine as the user who needs their password reset. 2. Click Start and then click Run. Type regedit in the Run box. 3. Go to HEKY_CURRENT_USERSoftwareMicrosoftDynamicsManagementReporter20CredentialCache.
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